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Butterflies Eyecare awarded Feefo Gold

By Michelle Sutton 1 years ago 2499 Views No comments

We have just received our Feefo Gold Award for customer service for the 6th year running :)

Feefo is an independent online review system. Independence is claimed because the reviews are generated by Feefo and not the trading business.

To achieve our coveted Gold Trusted Service 2018 award, a business must have collected at least 50 reviews between January 1st 2017 and December 31st 2017, and achieved a Feefo service rating of at least 4.5.

Feefo collects ratings and reviews from verified customers, to help businesses make better decisions, and deliver exceptional service. Working with over 4,000 brands, they provide the tools to invite all of their customers to leave their feedback, and gain valuable insights from what they have to say.

This is certainly the benefit to us, that we get a heads up if there are any delivery or usage issues with our large range of products that we can address. We have switched couriers, added extra information to our website and retested products as a result of customer feedback. Your reviews are always read and actioned making them valuable to us.

We’ve won the @Feefo_Official Trusted Service award 2018! Thanks to all of our customers for sharing their ratings and reviews! #FeefoTrusted’