TERMS AND CONDITIONS

Making A Purchase

Making a purchase could not be easier. Just browse our catalogue for details of the goods we provide and their prices. Click on any items that you wish to buy to put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

 

Shipping And Handling

UK

  • £3.00 2nd class (4-5 working days)
    FREE FOR ORDERS OVER £35
  • £4.00 1st class (1-2 working days)
  • £8.00 Special Delivery or APC overnight* (next working day)

EU (selected countries)

  • from £5.00-£13.00 (depending upon location) by DPD Direct
  • from £10.00-£20.00 (depending upon location) by DPD Classic Parcel

Rest of the World (selected countries)

  • £9.00 (Australia & New Zealand) and £13.00 (USA & Canada) by DPD Direct
  • from £15.00-£60.00 (depending upon location) by DPD Air Classic

 

Delivery Schedule

We aim to despatch orders placed before 1pm Monday to Friday the same day (excluding bank holidays). Orders placed after 1pm will leave on the next working day (so on Friday this will normally mean Monday).

* Special Delivery/APC Overnight does not cover Saturday delivery. Therefore, orders placed after 1pm Thursday and before 1pm Friday will be despatched on Friday and delivered on Monday. Also Special Delivery/APC Overnight do not offer next day delivery to Northern Ireland, certain parts of the Scottish Highlands and offshore islands (e.g. Channel Islands).

We DO NOT deliver to shipping houses such as Aramex House.

International orders can take up to 28 days to arrive. If we are out of stock of any items you will be informed via email.

 

Back Orders

If your item is not in stock, we will put it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 

Tax Charges

All prices quoted include VAT where appropiate. This is the current standard rate on most items and 7.45% on ophthalmic items (contact lenses, sports eyewear, frames etc).

PLEASE NOTE: orders shipped outside of the EU are processed excluding UK taxes but import duties and/or taxes may be applicable in your delivery country for which YOU ARE LIABLE.

 

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet and our shopping system is PCI DSS compliant. All payments are handled by Actinic Payments, SagePay, RBS Wordpay or PayPal and we do not store your credit card details.

When you enter the checkout phase of our site you will be transferred to the secure server of the payment provider you have selected and your browser will activate the "LOCK" icon. This assures you that credit card account numbers and other confidential information cannot be viewed, intercepted or altered.

 

Guarantee

You have the right to cancel the contract at any time up to the end of 14 days after the day on which you receive the goods.

To exercise your right of cancellation, you must give written notice to us by post or e-mail to the address or e-mail address shown above, giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned to the address shown above. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once you have notified us that you are cancelling the contract we will refund or recredit you with 30 days for any sum that has been paid by you or debited from your credit card for the goods.

If you do not return the goods as required, we may charge you a sum not exceeding the direct cost of recovering the goods.

 

Governing Law

These terms of sale and the supply of any goods will be subject to English Law, and the English Courts will have exclusive jurisdiction in respect of any dispute arising from the contract.

 

Reaching Us

If you need to reach us, our contact details are:

Butterflies Healthcare Ltd
The Granary
Manor Park
Warkworth
Banbury
OX17 2AG

Email: info@butterflies-healthcare.co.uk
We aim to respond to all email enquiries within 24 hours.

Phone: 0330 660 0481
Fax: 0845 838 6714 (calls cost 7p per minute plus your phone company's access charge)

VAT registration number 807 8572 03
Butterflies Healthcare Ltd is a company registered in England and Wales with company number 5475756

 

Privacy Policy

All data collected by this website is managed by Butterflies Healthcare Ltd. If you have any requests concerning your personal information or any queries with regard to these practices please contact the Data Protection Officer at info@butterflies-healthcare.co.uk. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  1. Take and fulfil customer orders
  2. Administer and enhance the site and service
  3. Only disclose information to third-parties for goods delivery purposes
  4. From time to time we would like to be able to pass your information to carefully selected third parties that offer products or services that we have identified as likely to be of interest to you. We will only do this if you have opted-in to receive such communications, by unticking the appropriate box in the checkout.

On completion of your order you will be sent an email giving you the option to stay a member of our email mailing list. We use this list to keep you up to date with product information or special offers. Each email you receive will contain a link to your preference centre where you can manage which emails you receive or unsubscribe completely.

Your contract's content will be stored. You may store the terms and readily look them up. For safety reasons your order's data are not available via internet. We keep these data in confidence according to our privacy policy. We do not store credit card details.

We use Google Analytics on our website which uses cookies to collect anonymous data about visitors. It records information such as: What website you came from to get here; How long you stay for; What kind of computer you're using; and various other anonymous details. This information allows us to better understand the kind of people who come to our site and what content they're reading. This allows us to make better decisions about design and writing. We occasionally compile aggregate statistics about the number of visitors this site receives and browsers being used. No personally identifying data is included in this type of reporting and the details are never passed to anyone out side of the company.

We also use 'AddThis' on our website which uses cookies to enable sharing of data on various social media platforms. Details of the how the information is collected, used and how to opt out can be found on the AddThis website www.addthis.com/privacy.

You have the right to see any stored personal data we keep about you and the right to have this corrected, blocked or deleted.

 

Returns Policy

You have the right to cancel the contract at any time up to the end of 14 days after the day on which you receive the goods (30 days in the case of faulty/damaged goods). To exercise your right of cancellation, you must give written notice to us by post or e-mail giving details of the goods ordered and (where appropriate) their delivery. You can use this model instruction to cancel email template if you wish.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned to the address shown above. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once you have notified us that you are cancelling the contract we will refund or re-credit you with 30 days for any sum that has been paid by you or debited from your credit card for the goods. If you do not return the goods as required, we may charge you a sum not exceeding the direct cost of recovering the goods.

Should you find any fault with your goods then simply return them to us explaining the problem. We will then either rectify the matter or offer a full refund. While in your care we would expect you to look after the goods and return them to us either in the original packaging or other suitable material.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

 

Remittance Terms

Full payment required at the time of order. Please note that credit card statements will be debited under the name of 'Butterflies Healthcare' or 'Butterflies Eyecare'.

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