Terms and Conditions

Making a purchase could not be easier. Just browse our catalogue for details of the goods we provide and their prices. Click on any items that you wish to buy to put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.


Shipping and Handling

All orders are shipped from the UK.

UK (including channel islands)

  • £3.00 2nd class delivery (4-5 working days)
  • £4.00 1st class delivery (1-2 working days)
  • £8.00 Special Delivery or APC overnight* (next working day)

EU (selected countries)

  • £5.00 (Ireland, France & Germany) by Royal Mail Max Tracked and Signed
  • £8.50 by Royal Mail Tracked and/or Signed (depending upon location)

Rest of the World  (selected countries)

  • £9.00 (Australia & New Zealand) by Royal Mail Tracked and/or Signed (depending upon location)
  • £13.00 (Canada & USA) by Royal Mail Tracked and Signed
  • £15.00 by Royal Mail Tracked and/or Signed (depending upon location)

All international (non UK) usually arrive in approximately 7 working days, but can take up to 28 days (subject to customs clearance). For details of taxes and/or duties payable please see our section on Tax Charges.


Delivery Schedule

We aim to dispatch orders placed before 1pm Monday to Friday the same day (excluding bank holidays). Orders placed after 1pm will leave on the next working day (so on Friday this will normally mean Monday). 

Special Delivery/APC Overnight does not cover Saturday delivery. Therefore, orders placed after 1pm Thursday and before 1pm Friday will be despatched on Friday and delivered on Monday. Also Special Delivery/APC Overnight do not offer next day delivery to Northern Ireland, certain parts of the Scottish Highlands and offshore islands (e.g. Channel Islands).

We DO NOT deliver to shipping houses such as Aramex House. 

If we are out of stock of any items you will be informed via email.


Back Orders

If your item is not in stock, we will put it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Tax Charges

All prices are displayed in UK pounds (£ GBP), include UK VAT where appropriate and are shipped from the UK. 

For orders shipped outside of the UK, taxes will be recalculated in the checkout once you have entered your delivery location.  

EU* orders under €150** equivalent in GBP: 
Taxes will be recalculated to reflect your regional tax rate and we pay these, once your order is paid for, via the EU Import One Stop Shop (IOSS). Therefore, no additional taxes should need to be paid locally when your order arrives (countries may still reserve the right to charge duties locally if they feel necessary). 

All other countries: 
These are sent with all taxes removed so taxes and/or import duties may be charged in your delivery country for which YOU ARE LIABLE. You will usually receive an email notification (or letter) from the local delivery partner that charges are due before your order will be delivered.

* Certain EU countries/currencies are not handled by our IOSS integration so have to be treated as part of the rest of the world. These may vary from time to time but currently include: Iceland, Norway & Switzerland.

**€150 euros is the threshold set by the EU for being able to collect and pay taxes via the EU Import One Stop Shop. 


Credit Card Security

All payments are handled by either SagePay, SellerDeck Payments, RBS Worldpay or PayPal and we do not store your credit card details.

We have checked and monitor that all the payment service providers (PSPs) we use are compliant with Payment Card Industry Data Security Standards (PCI-DSS). Through the PSPs above, we accept payments by the following methods:

Payment icons

When you enter the checkout phase of our site you will be transferred to the secure server of the payment provider you have selected and your browser will activate the "LOCK" icon. This assures you that credit card account numbers and other confidential information cannot be viewed, intercepted or altered. Please note that credit card statements will be debited under the name of  'Butterflies Eyecare' or 'Butterflies Healthcare'


Governing Law

These terms of sale and the supply of any goods will be subject to English Law, and the English Courts will have exclusive jurisdiction in respect of any dispute arising from the contract.


Reaching Us

If you need to reach us, our contact details are:

Butterflies Eyecare
The Granary
Manor Park
OX17 2AG
Phone: 0330 660 0481

We aim to respond to all email enquiries within 24 hours.

Butterflies Healthcare Ltd is a company registered in England and Wales with company number 5475756. VAT registration number 807 8572 03


Returns and Guarantee

At Butterflies Eyecare, we try to make sure our customers are always 100% happy, not only with the products they buy but also the service we provide. However, buying online can seem more difficult for certain products. We want to reassure you that we offer you an easy and trustworthy online service. As we are owned by a qualified optometrist and pharmacist, we really understand your needs.

Our customer service team are always happy to offer advice and guidance for product selection or any enquiry you may have.

You have the right to cancel the contract at any time up to the end of 14 days after the day on which you receive the goods. To exercise your right of cancellation, you must give written notice to us by post or email giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been despatched/delivered to you, you will be responsible for returning the goods to us at your own cost. PLEASE CONTACT US FIRST FOR A RETURNS NUMBER. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. The goods must be returned to: 

Butterflies Eyecare
The Granary
Manor Park
OX17 2AG

Once you have notified us that you are cancelling the contract we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. If you do not return the goods as required, we may charge you a sum not exceeding the direct cost of recovering the goods.

Should you find any fault with your goods then simply return them to us explaining the problem. We will then either rectify the matter or offer a full refund. While in your care we would expect you to look after the goods and return them to us either in the original packaging or other suitable material.

Your rights to return goods are protected under the UK Consumer Protection (Distance Selling) Regulations 2000 which can be found here.


Remittance Terms

Full payment required at the time of order. Please note that credit card statements will be debited under the name of 'Butterflies Eyecare' or 'Butterflies Healthcare'.


Privacy and Cookie Policy

Butterflies Healthcare Ltd understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

Read our full Privacy and Cookie Policy here.


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